FREQUENTLY ASKED QUESTIONS

What are the cost of your services?
Our cost are 15-35% below standard industry prices. Please e-mail us at [email protected] for our rate sheet.

What is your turnaround time on flyer and print job requests?
Our turnaround time is 48-hours (2days) once payment is received and ALL information is provided on time. We can deliver a 24 hour turn around time with the price at 20% plus regular cost.

What is your turnaround time on websites?
We can design a basic 5 page website in 48-72hrs for 1.5 of the cost to design websites. Once payment is received and ALL information is provided on time. The standard time is 5working days for a basic 5 page site and 2-3 weeks (business days) for a more integrated design (flash header or intro included). A full flash website takes 3-4weeks.

Do you customize templates for webdesigns?
No we do not. We pride ourselves in creating unique one of a kind graphics that make you the center of attention. You will never see your layout anywhere else. And if you do, it means the designer of that site is infringing on your copyright.

Does your design cost include print?
Our cost is only for the design job requested. We are not a print company but we can refer you to online print companies. i.e. Vista Print.com | clubflyers.com | bestprintingonline.com |

I need a logo & business cards too. Does ICY Studio do that?
Yes, we design logos, business cards, letterhead, brochures, postcards, and various marketing print materials. Our logos and print designs are based on your answers to the logo questionnaire you fill out., Please see our portfolio for samples.

Do you have a phone number we may contact you at?
Yes you can contact us on phone at 305.940.0067. However, as a virtual business, we prefer to communicate via email it allows us to keep accurate record of correspondence with our clients and avoid miscommunications. For security reasons we do not give out personal information or phone numbers for any of our designers or staff.


Is online payment safe?
Some clients are uneasy with the idea of sending money online to a company. If you have any reservations about this, we will work with you to figure out the best way to arrange payment. Please note that in this case until payment is confirmed as received, the design process will not begin

How many revisions do you do?
We will work with your initial layout design until you are 100% satisfied. Upon your verbal or e-mail approval of a jpg proof of your work, only 1 complimentary revision will be made (text ony). Any additional changes or introduction of a new concept will be billed by the hour. ($75 an hour)

Do you provide hosting & domain name registration?
No we do not. All our clients are hosted on our hosting vendor adeave studio in NYC or we work with your existing host company. We purchase our domain names from namecheap.com

Do you offer E-commerce Solutions (online store, buy now buttons, classified ads, etc.)?
Yes, we offer several e-commerce solutions. Whether you're selling a single product, or a few thousand, we can bring your e-commerce needs to life. We utilize today's open source technologies, as well as the most powerful enterprise software solutions to create our e-commerce websites. Our e-commerce sites are setup to accept the major credit cards, as well as PayPal. All solutions come with a comprehensive backend control panel to manage your store.